absolutely superb customer service. I emailed regarding an issue I had with a battery charger and I got a phone call back from a gentleman who after 60 years working for them is still enjoying the job and it shows. In the middle of a pandemic its good to see a company that is still customer focused. Thanks!

I cannot fault Ryobi. I have been purchasing Ryobi now for around ten years and most of the tools I have are still working as new. This last week a 5.0ah battery developed a fault, I went on my tools Ryobi site and the warranty had run out ten days previously. I made contact with Ryobi anyway and after taking my details and proof of purchase a new replacement was sent to me without a problem, now that's what I call service. Excellent company, excellent service excellent Ryobi One + tools.

Great product at affordable price. Delivery came later than expected but there was a bank holiday( queens jubilee) at the time. Thanks ryobi (Kr)

After reading the reviews on here, I was regretting buying a tool from Ryobi. I bought a patio cleaner machine and they accidentally sent two chargers and no battery, and I needed to ring them to sort it out. The callcentre takes AGES to get through to, and after hearing these horror stories of people getting no replies I started to panic. However, they were excellent and gave me an email address to send photos of the error, which I did. The battery was sent out within a couple of days and today, I finally got to use it. What a fantastic tool. I wish I’d known about this years ago. I rent a house with an enormous flagged yard, and this tool just ripped out the weeds like they were nowt. It honestly far surpassed my expectations. So, while there may be delays or problems when trying to rectify an issue, the actual products are very good for the price. I don’t regret a single penny I spent on this device.

I have the corner sander 18v hammer drill hoover Bluetooth radio and blower for garden plus reciprocating saw and I've had for a few years and still going strong even the batteries I'm so happy with the productsany thanks ryobi

Well I must admit I'm somewhat concerned looking here but I've not had a problem where I'd need customer service yet. My orders have been despatched as expected and everything has worked. Hope it stays that way else I'll be by requesting help and if I don't get it as expected I'll be adjusting my score. 4 stars as they despatch the items over 2 deliveries which both came on the same day but different vans and times. Both with dpd

Most first venture into Ryobi tools is 18v cordless drill. Great tool, sturdy, not too heavy and the colour is, well it,s visible. Sadly one of the two batteries that it came with refused to charge or hold charge. I had registered the drill and batteries so contacted Customer Services in Marlow. They could not have been more helpful. Straightforward process of validating the battery and proof of purchase . This morning a brand new battery arrived to replace useless one. Can’t fault that for service, and I have been a lifetime Bosch user, so Ryobi must be a cause for concern for them