PROFESSIONAL REPAIR
COMPLETE TRACKING

Ryobi Rapid Service

What is RYOBI® RAPID Service?

We don’t stop caring once you’ve purchased our products. With RYOBI® RAPID Service, you have access to an end-to-end repair service made to give you peace of mind. This repair service includes a simple online request for collection request and real-time repair tracking giving you full confidence that your tools will be back in working condition in no time.

Track your repair service from start to finish

Benefits of Using RYOBI® RAPID Service

Saves you time and effort
REPAIRS BY QUALIFIED SPECIALISTS
USING ORIGINAL SPARE PARTS
WITH FREE PICK UP OR DROP OFF POINTS
COMPLETE AND CLEAR TRACKING
ONLINE VISIBLE QUOTATION FOR OUT OF WARRANTY REPAIR
INVOICE UPLOAD FOR PAPERLESS PROCESS AND SAFE BACKUP
EASY TOOL REPAIR REQUEST

7 EASY STEPS

Log into your RYOBI® RAPID SERVICE customer account and track your repair service from start to finish.

Step 1

REGISTER ONLINE

Click on the below button to add the damaged tool to your list of tools and click order repair.* Make sure to check whether your tool is covered by the warranty or not. *Log in to RAPID SERVICE using your login and password from your Extended Warranty registration site. You will also see all your registered tools there

Step 2

CHOOSE PICK UP & DROP OFF LOCATIONS

Choose one of the following options for sending and receiving the tool: A) Pick-up and deliver to the location of your choice B) Pick-up and delivery to location of your choice C) Pick-up and delivery to selected point in the carrier’s network

Step 3

DESCRIBE THE ISSUE

Add details about your tool’s issue and choose to receive a tracking message via email or sms.

Step 4

CONFIRM SERVICE

Confirm the service order. Once you have confirmed the order, you can view the summary of the repair details and make changes if necessary.

Step 5

PRINT THE LABEL

If everything is in order, print the label and stick it on the package or select to have the label brought to you by the courier.* *This option is dependent on pick-up method and courier selected

Step 6

TRACK PROGRESS

You can monitor the progress of the repair at the following stages: 1) Pick-up of the tool by the courier 2) Delivery to the RYOBI service centre 3) Repair completed 4) Collection of the tool by the courier from the RYOBI service centre

Step 7

TOOL DELIVERY

Once repaired, your tool is then dropped off at your chosen location.

Downloads

Access our RYOBI® RAPID Service manual here.

RYOBI® RAPID Service manualDownload

PROFESSIONAL REPAIRCOMPLETE TRACKING