Yes you can, if the item falls within our return's terms and conditions, we will be able to accept and proceed with the refund/replacement request whilst you keep the remaining items. You may be required to return additional items if it was part of a combined product promotion.

You may have to return free gifts if the item being returned for refund was included in the offer. Our returns team will confirm this when responding to your returns request.

Our returns team aim to respond to return requests within 3 working days, if you have not heard back from us after this timeframe, please contact our Customer Service Team. Once we have received the goods, you should expect to see your refund within 14 days. If you have not received your refund after this time frame, please contact our Customer Service Team.

You can return your order within 14 days of receiving your goods if you change your mind or decide any other reason that you do not want the goods, provided the goods remain unused and in their original packaging, by completing our online returns request form.
If your goods are faulty, you have a 30-day return window from the date you receive your order. This fault will need to be confirmed by our Technical Support Team before a return can be approved. You can find more information regarding returns in our T&Cs: here.

No, ownership is non transferrable

You need to keep your proof of purchase, as this is needed to validate you warranty, should you need any support.

Please complete our online contact form, using Enquiry type ‘Service and Warranty’.

You can register for warranty through our website at: https://uk.ryobitools.eu/header-en/support/product-registration-warranty/

No, once your order has been placed, we cannot amend or cancel it; please refer to our online contact form using Enquiry type ‘Returns' if you change your mind. If you wish to order additional items, please place a new order via our website or sales line: 0333 006 9474

Depending on the contact details you have provided, you will receive your tracking details through text and/or email. You will receive a tracking number along with a link to the carrier's website. Occasionally we may use a specialist carrier for larger deliveries or for deliveries including 36V or 9ah items. These will need to be tracked directly through our Customer Service Team.

If your item is damaged on arrival, please contact our Customer Service Team with as much information and images where possible, so that we can arrange for the items to be returned for replacement or refund.

If your order arrives incomplete, this could mean your order has been split into separate deliveries. All items are being despatched within the promised delivery time (5 working days from purchase), and you will receive notification by text/email when any additional items are despatched. If you do not receive all your items within the promised delivery time, please do not hesitate to contact us.

Maintenance and Care Instructions are included in our user manuals. User manuals can be found by searching the item on Ryobi Services here.

Your warranty period will be covered for 2 years from the date of purchase. You can register for an additional 3rd year here.

You may be able to find the help you need on our Ryobi Services support page here, or you can contact our Technical Support Team.

We advise contacting our trusted partner www.cjsinclairltd.co.uk who will be able to provide spare parts/repairs at cost.

Yes, we have partnered with Klarna, the trendsetter in flexible payments. Now, you can buy your favourite RYOBI tools and defer the payment or break it down into three three interest-free payments.

We do not ship internationally therefore we do not accept international payments.

Yes we do. Please contact our Customer Service Team who will be able to provide an invoice.

Our discount codes are often issued with an expiry date. Please check within the terms & conditions this is still active and that the product you are attempting to purchase qualifies. If you still need help with this, please contact our Customer Service Team.

In compliance with European law, Ryobi helps preserve the environment, in collaboration with the approved companies specialised in the collection and recycling of old electrical devices. Please help us continue this effort by not disposing of your devices with household waste. Spent batteries can be disposed of in the collection bins provided at your retailer or at your rubbish tip. Remember that it is dangerous to throw batteries, even spent, on the fire.

You can view our digital catalogue here.

You can find our privacy policy here.

You are strongly recommended to avoid ready-to-use mixtures, even if they contain additives. Addition of extra synthetic oil to increase the percentage impairs correct engine operation and may cause seizing, as when there is insufficient oil.

Two-stroke engines require a mixture of lead-free 95 or 98 octane petrol + 100 % synthetic oil (do not use semi-synthetic oil, since its content is variable and it is impossible to define the correct mixture). The mixture proportions are given in the owner's operating manual: read carefully before starting your tool.

You are recommended, even when storing for a short period of time (a few days), to drain the petrol tank after use and empty the carburettor. To empty the carburettor, restart the engine after draining the petrol tank and allow the engine to stall when it runs out of petrol. These precautions are essential before winter storage to preserve the lifetime of the seals and membranes in the carburettor.

The mixture must be prepared in small quantities each time you use your equipment. A mixture cannot be stored for more than 3 weeks, due to the unstable composition of lead-free 95 or 98 octane petrol and the natural separation of the oil from the petrol. If you prepare the mixture in advance, shake the can vigorously before use. Extended storage may impair operation (difficult starting and acceleration) or even cause the engine to seize, due to separation of the oil and the petrol.

Plaster is a material with fine highly aggressive dust which quickly clogs up the motor of even the most carefully designed tools. You are strongly recommended not to sand plaster, unless otherwise indicated in the owner's operating manual. This would considerably reduce the lifetime of your tool, and invalidate the warranty.

• General recommendations concerning battery use:

  ·         Always store in a cool, dry place;

  ·         Do not leave unused for long periods of time;

  ·         Avoid extreme temperatures and humidity ;

  ·         It is recommended to fully charge batteries upon purchase, after use and before a long period of storage

    Depending on the battery type (lead, nickel-cadmium, lithium-ion), the following recommendations apply:

  ·         Lead batteries should be charged at least once every 4 weeks: continuous charging is strongly recommended, since these chargers and batteries were designed accordingly.

  ·         Nickel-cadmium batteries must be fully charged each time to ensure maximum lifetime, mainly for the first charges.

  ·         For optimum operation, lithium-ion batteries require an ambient temperature of at least 10°C

  ·         When Lithium-ion batteries are fully charged, switch off the charger and remove the battery

Some of our electric appliances (e.g. blow-vacs and chain saws) are equipped with a safety device. Read your owner's operating manual to check the start procedure:

·         on chain saws, the chain brake must be off;

·         on blow-vacs, the bag and the tubes must be fitted in order to start up Check the power available on the socket and the condition of the fuses and the circuit-breaker. Ryobi appliances equipped with the "LiveTool Indicator" can detect whether power is reaching the appliance. Check that the power available is the same as that required to operate the appliance (refer to the owner's operating manual). Check that the electrical connections and the power supply cable are in good condition and that there is no humidity. If you fail to locate a problem on the electrical installation, do not open your appliance yourself: take it to an approved repairer for checking.

Check the power available on the socket and the condition of the fuses and the circuit-breaker. Ryobi appliances equipped with the "LiveTool Indicator" can detect whether power is reaching the appliance. Check that the power available is the same as that required to operate the appliance (refer to the owner's operating manual). Check that the electrical connections and the power supply cable are in good condition and that there is no humidity. If you fail to locate a problem on the electrical installation, do not open your appliance yourself: take it to an approved repairer for checking.