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This section includes answers to the most frequently asked questions and other useful information concerning Ryobi products.
For your own safety, the performance and durability of your equipment, it is essential to read the owner's operating manual before use.
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Cordless and corded power tools
How to increase battery lifetime?
General recommendations concerning battery use:
Depending on the battery type (lead, nickel-cadmium, lithium-ion), the following recommendations apply:
What should I do with my spent batteries?
Spent batteries can be disposed of in the collection bins provided at your retailer or at your rubbish tip. Remember that it is dangerous to throw batteries, even spent, on the fire.
In compliance with European law, Ryobi helps preserve the environment, in collaboration with Screlec, a company specialised in the collection and recycling of spent batteries and accumulators. Please help us continue this effort by not disposing of your batteries with household waste.
Can I use my sander on plaster?
Plaster is a material with fine highly aggressive dust which quickly clogs up the motor of even the most carefully designed tools. You are strongly recommended not to sand plaster, unless otherwise indicated in the owner's operating manual. This would considerably reduce the lifetime of your tool, and invalidate the warranty.
When should I replace the grease on my rotary hammer?
The grease on your rotary hammer must be checked and the seals changed every 150 hours of use. These operations must be carried out by an approved repairer who will check the condition of the brushes at the same time and service the pneumatic part. Please respect the instructions in the owner's operating manual.
My heat gun stops occasionally, is this normal?
As a safety measure, Ryobi heat guns are designed to stop automatically if they overheat. This system, which uses a heat probe, avoids any abnormal temperature increase which could damage your tool. When the nozzle is brought too close to a surface, or the gun is used for too long, the safety device cuts in. You will have to wait for at least 20 minutes before being able to switch on your heat gun again, which will start normally.
My electric appliance make the circuit breaker trip, what should I do?
Check the power available on the socket and the condition of the fuses and the circuit-breaker. Ryobi appliances equipped with the "LiveTool Indicator" can detect whether power is reaching the appliance. Check that the power available is the same as that required to operate the appliance (refer to the owner's operating manual). Check that the electrical connections and the power supply cable are in good condition and that there is no humidity. If you fail to locate a problem on the electrical installation, do not open your appliance yourself: take it to an approved repairer for checking.
My electric appliance does not start, what should I do?
Some of our electric appliances (e.g. blow-vacs and chain saws) are equipped with a safety device. Read your owner's operating manual to check the start procedure:
Check the power available on the socket and the condition of the fuses and the circuit-breaker. Ryobi appliances equipped with the "LiveTool Indicator" can detect whether power is reaching the appliance. Check that the power available is the same as that required to operate the appliance (refer to the owner's operating manual). Check that the electrical connections and the power supply cable are in good condition and that there is no humidity. If you fail to locate a problem on the electrical installation, do not open your appliance yourself: take it to an approved repairer for checking.
How to make a good petrol mixture?
Two-stroke engines require a mixture of lead-free 95 or 98 octane petrol + 100 % synthetic oil (do not use semi-synthetic oil, since its content is variable and it is impossible to define the correct mixture). The mixture proportions are given in the owner's operating manual: read carefully before starting your tool.
I have finished using my tool and still have some mixture left. How long can I keep it?
The mixture must be prepared in small quantities each time you use your equipment. A mixture cannot be stored for more than 3 weeks, due to the unstable composition of lead-free 95 or 98 octane petrol and the natural separation of the oil from the petrol. If you prepare the mixture in advance, shake the can vigorously before use.
Extended storage may impair operation (difficult starting and acceleration) or even cause the engine to seize, due to separation of the oil and the petrol.
Are ready-to-use mixtures bought in the shops suitable?
You are strongly recommended to avoid ready-to-use mixtures, even if they contain additives.
Addition of extra synthetic oil to increase the percentage impairs correct engine operation and may cause seizing, as when there is insufficient oil.
How should I store my Petrol tools?
You are recommended, even when storing for a short period of time (a few days), to drain the petrol tank after use and empty the carburettor. To empty the carburettor, restart the engine after draining the petrol tank and allow the engine to stall when it runs out of petrol.
These precautions are essential before winter storage to preserve the lifetime of the seals and membranes in the carburettor.
How do I suck in detergent with my high pressure cleaner?
Some of our high pressure cleaners have a feature allowing detergent to be sucked in and added to the water sprayed by the tool.
To suck in the product, the cleaner must be operated in "low pressure" mode by pressing on the end of the lance (refer to the owner's operating manual). If you use this function, do not adjust the pressure at the pump or on the gun at the same time (if your device is equipped with these features).
Note that only Ryobi products or products designed especially for high pressure cleaners should be used; products intended for domestic use are prohibited.
How should I store my high pressure cleaner when not in use?
You should always drain your high pressure cleaner after use. Switch off the water supply and run your appliance for a few seconds to evacuate the water from the pump. When the inlet pipe becomes flat, the pump is completely empty.
If you do not intend to use your high pressure cleaner for a long period of time, for example over winter, you are recommended not only to empty the appliance as indicated above but also to protect the pump. Remove the hose then pour a small quantity of car anti-freeze into the water inlet hole. Run the appliance for 2 or 3 seconds until the liquid comes out of the cleaner outlet hole.
As a precaution, you appliance should nevertheless be stored in a room where there is no risk of frost.
How do I start my high pressure cleaner?
Your high pressure cleaner is equipped with a filter at the pump inlet to prevent foreign bodies from entering the pump (e.g. sand, gravel, earth, etc.). Make sure that this filter is always fitted whenever you connect the water supply pipe.
Similarly, when making connections, make sure that there are no foreign bodies in the hoses.
The water supply must always be switched on before starting the electric or petrol engine. Operation without water damages the pump, especially the piston seal.
Only extension cables with 3 wires of minimum wire cross-section 2.5 mm² should be used. Unroll the extension cable fully before starting the engine, to avoid abnormal overheating.
What type of oil should I put in my high pressure cleaner?
The oil in the gearboxes of our high pressure cleaners may, depending on which model you have, be replaced by automotive oil of type:
When should I change the oil in my high pressure cleaner?
Check the oil level regularly, but as long as there are no repairs which would require the oil to be drained, there is no need to completely replace the oil.
My high pressure cleaner operates but lacks pressure, what is happening?
Check the condition of the accessories, the lance could be blocked by foreign bodies or scale: if you find a foreign body in the lance, use the unclogging tool, calibrated according to the lance diameter, which is supplied with the appliance. If the problem remains, the pump valves may be worn. The equipment must be sent to a specialist in this case.
Can I use water from a well or a drum to supply a high pressure cleaner?
Due to the high flow rate required by the pump, water from a well or a tank cannot be used.
This type of supply can be used if the water tank is placed at a height or if a submerged pump with an output of 10 litres a minute is placed in the well.
In both cases, it is essential to fit a filter on the water supply to prevent foreign bodies from entering the pump. Failure to do so invalidates the warranty.
Are fuses fitted in my high pressure cleaner?
Ryobi high pressure cleaners have a built-in protection system which stops the motor automatically in the event of overheating: extension cable cross-section too small, less than 2.5 mm², intensive use, very hot weather, etc. In this case, you must allow your cleaner to cool down before switching it back on normally.
My high pressure cleaner stops after half an hour, what is happening?
Ryobi high pressure cleaners have a built-in protection system which stops the motor automatically in the event of overheating: this is normal if it happens after intensive use for more than ¾ of an hour or if the weather is very hot. After cooling down, the device should start normally. Otherwise, check that the cable cross-section is at least 2,5 mm² and that the motor is cooled down correctly (fan operation, air inlets not blocked, etc.).
Check the power available on the socket and the condition of the fuses and the circuit-breaker. Check that the power available is the same as that required to operate the appliance (refer to the owner's operating manual). Check that the electrical connections and the power supply cable are in good condition and that there is no humidity. If you fail to locate a problem on the electrical installation, do not open your appliance yourself: take it to an approved repairer for checking.
My high pressure cleaner operates jerkily, what is happening?
Check the condition of the accessories, the lance could be blocked by foreign bodies or scale: if you find a foreign body in the lance, use the unclogging tool, calibrated according to the lance diameter, which is supplied with the appliance. If the problem remains, the pump valves may be worn. The equipment must be sent to a specialist in this case.
What is the warranty period for my appliance?
Ryobi equipment is guaranteed for 2 YEARS from the date of purchase, under the normal conditions of use described in the owner's operating manual.
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What proof is required for the warranty?
To benefit from the warranty, simply present the proof of purchase, receipt or invoice.
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Where can I leave my faulty device during the warranty period?
To benefit from the warranty, contact your local retailer or one of our Service Agents taking your proof of purchase (receipt or invoice) and all accessories.
Ryobi keeps a list of Approved Service Agents.
What services are offered by an Approved Service Agent?
The Service Agent receives special training on Ryobi products to make the repairs under the best possible conditions or exchange products under warranty.
Our network of Service Agents will also provide technical advice, sell spare parts, and undertake repairs not covered by the warranty.
Where can I buy spare parts? How do I select the spare parts I need?
Spare parts are available from our Service Agents on site or by mail. You are recommended to phone before going to the Service Centre to check the opening times, availability of the part, etc.
How do I dispose of my equipment?
In compliance with European law, Ryobi helps preserve the environment, in collaboration with the approved companies specialised in the collection and recycling of old electrical devices. Please help us continue this effort by not disposing of your devices with household waste.
Spent batteries can be disposed of in the collection bins provided at your retailer or at your rubbish tip. Remember that it is dangerous to throw batteries, even spent, on the fire.
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