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Warranty request


Technical / Warranty request
Tool details
Description *required (e.g. Drill, Hedge Trimmer)  
Model number *required  
Serial number  
Voltage / power source *required (electric 230v / electric 110V / petrol / battery)  
Date of purchase *required
(Copy of proof of purchase MUST be provided / included with tool in the event of it being returned for repair)		  
Place of purchase  
Nature of fault
(What are the symptoms?)		 *required  
Contact details
Name *required  
Surname *required  
E-mail *required  
Address  
Post Code  
Town  
Phone *required
(Please provide a number that can be used to contact you during office hours)		  
Preferred contact time  
 

Collections:

All collections and deliveries are made as a goodwill gesture; we reserve the right to charge for this service if the repair is not covered by your warranty.

Collections are made Monday to Friday 09:00 to 17:00. We can only request a collection date NOT a time of day as the courier may change the collection route without notice.

We aim to complete the repair to your tool within 7-10 working days from receipt.

  • When returning a petrol powered tool, ensure ALL fuel and oil is drained from the tool
  • When returning a battery powered tool, ensure all batteries and chargers are included. Also ensure batteries are disconnected from your tool for shipping and the metal contacts are covered
  • Ensure that your tool is wrapped / packed securely for transport and is complete (damage in transit is not covered by your warranty)
  • Collections are made from mainland UK / Ireland locations only (remote collection may take longer)
  • Do not send accessories with your tool (e.g. drill bits, sand papers, saw blades etc)
     
 
  Please check your e-mail before sending
 

 

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